Monmouthshire Building Society has reported a stable financial performance for 2025/26 while continuing to invest in the modernisation and long-term resilience of the business.
The Newport-based mutual maintained its post-tax profit at £3.7 million, matching the figure achieved in 2025.
Total assets increased slightly to £1.73 billion, compared with £1.72 billion in 2025, while underlying profit before tax reached £6.6 million.
The results were delivered alongside strategic investment in new systems intended to strengthen the Society’s capabilities, customer service and value for members.
Key results for 2025/26 include:
- Total assets increased to £1.73 billion
- Underlying profit before tax for the year was £6.6 million
- Profit after tax remained steady at £3.7 million
- The mortgage book totalled £1.36 billion
- The year-end savings balance reached £1.39 billion
- Customer satisfaction remained stable at 88% for the majority of the year
The Society also donated £53,000 to 51 charities and community initiatives across South Wales.
This included support for businesses, community groups and local people affected by the flooding in Monmouth in November 2025.
It also supported financial education in schools through the 2B Enterprise programme.
Chair of the Board Marian Evans said:
“We’re very pleased with the Society’s performance this year – we have continued to demonstrate resilience during a period of significant change and investment.
“The past year has been a pivotal period in the delivery of our strategy. Good progress has been made in implementing new core systems, which are already delivering tangible benefits to our intermediary partners, customers and colleagues.
“Thanks to the loyalty and trust of our customers and the commitment of our colleagues, the Society has delivered a stable financial performance during a critical period of business transformation, ensuring we deliver on our vision of being a trusted financial partner, exceeding expectations.”
The Society also announced at its annual general meeting that Will Carroll has left his position as chief executive after a 22-year career with the organisation.
Will joined the Newport-based building society in 2004.
Dawn Gunter has been appointed Interim CEO while the Society searches for a permanent replacement.
Interim Chief Executive Officer, Dawn Gunter said of the Society’s financial performance:
“Our 2025/26 financial results show a strong performance and disciplined progress as we moved from a period of growth to the early stages of our significant transformation and modernisation.
“This transformation programme is laying down the foundations that are pivotal for the next stage of our growth strategy. We have modernised our lending and digital capability, improved our customer service and security and strengthened our operational capability. All of this has been achieved while also delivering great customer service, controlling our risk and maintaining business as usual – which I am extremely proud of.
“This is a very exciting time for the Society, as we build on everything we have already achieved and delivered in this financial year and move confidently into the next phase of our strategy.”
Monmouthshire Building Society employs around 220 people across its operating area in South Wales and the south west of England.
